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Passionate about customer success? Addicted to customer recognition?

Please contact us if you feel that your commitment and dedication will match ours. If you are truly a professional in what you do, and are able to handle the challenges we happily accept from our customers, contact us and join the dynamic, adaptable and resourceful Add-On APAC Innovative Solutions dream team!

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Open Positions

Job Description

Add-On APAC is currently seeking to recruit a technical support manager to support the revolutionary In-Motion Biometrics identification technology for Add-On APAC Singapore.

Responsibilities

  • Pre-Sale Support – Provide product assistance and support Sales Team at trade shows, and/or marketing presentations as requested.
  • Project management
    • Identify customer needs and customized implementation project plans, with internal departments, dealers, partners, subcontractors and customers.
    • Define and track project deliverables.
    • Oversee project execution from plans conception to delivery.
    • Identify and coordinate internal & external needed resources.
    • Facilitate technical / operational / functional requirements.
  • Training – Train dealers, partners and customers on the installation, support and usages of the system. Translate training material and oversee the administrative side of the training courses.
  • Post installation support – provide technical support services internally and externally to both domestic and international customers. The responsibilities of this role include:
    • Internet/e-mail support.
    • Technical products documentation.
    • Interface with Engineering, Manufacturing, and Customer Service to insure customers receive timely and up-to-date technical information and prompt problems resolution.

Qualifications and Experience

  • Experience with LAN, TCP/IP, VoIP, optical fibers, wireless systems, etc.
  • Experience with multiple Operating Systems – Windows XP, Windows 7, and Linux.
  • Proficient in Microsoft Office.
  • Five years field experience in the security and access control industry.
  • Knowledge of local building, electrical, and fire codes.

Other Requirements and Skills

  • Strong customer orientation. Service DNA.
  • Willingness for business travel abroad.
  • Planning & Problem isolation skills.
  • Multi- tasking – Able to work on multiple projects and prioritize work load accordingly.
  • Good documentation and Presentation skills.
  • Excellent interpersonal / verbal communication skills.

Send your CV and Cover letter to info@addonapac.com to apply.
Job Description

Add-On APAC is currently seeking to recruit a technical support engineer to support the revolutionary In-Motion Biometrics identification technology for Add-On APAC Singapore.

Responsibilities

  • Pre-Sale Support – Provide product assistance and support Sales Team at trade shows, and/or marketing presentations as requested.
  • Installation and installation support
    • Perform site survey.
    • Perform lab SW installations and testing.
    • Execute installation projects – LAN, servers, cameras, intercom.
    • Facilitate technical / operational / functional requirements.
  • Post installation Support –Provide technical support services internally and externally to both domestic and international customers. The responsibilities of this role include:
    • On-site customer support. (both domestic and international travel)
    • Internet/e-mail support.
    • Technical products documentation.
    • Support customers and partners as a supper user/ knowledge center.

Qualifications and Experience

  • Experience with LAN, TCP/IP, VoIP, optical fibers, wireless systems, etc.
  • Experience with multiple Operating Systems – Windows XP, Windows 7, and Linux.
  • Proficient in Microsoft Office.
  • Three years field experience in the security and access control industry.
  • Knowledge of local building, electrical, and fire codes.

Other Requirements and Skills